Terms & Conditions

Last updated: 22 October 2026

These terms apply to every booking with Raja Drop Taxi ("we", "us"), made on rajadroptaxi.com, in our app, by phone or on WhatsApp. Please read the fare section carefully: it lists everything the fare includes and every charge that can be added. By confirming a booking you agree to these terms.

1. Our service

We provide one-way drop taxis, round trips and airport transfers with a car and driver. "You" means the person who books and the passengers travelling.
Raja Drop Taxi is a small operator and is not registered under GST, so no GST is charged on our fares.

2. Booking and confirmation

A booking is confirmed only when we confirm it to you by call, WhatsApp, SMS or email. The confirmation states the vehicle, the pickup, the trip type and the fare.
Please give correct pickup and drop addresses, date, time, phone number and number of passengers. A wrong address or time can change the distance and the fare.
The fare in your confirmation will not be increased for the trip you booked. Only the extras listed in section 4, and any change you ask for during the trip, are added.

3. What the fare includes

Distance fare: kilometres × the per-km rate for your vehicle.
- One-way drop: you pay for the one-way distance only, with a minimum of 130 km.
- Round trip: both directions are billed, with a minimum of 250 km per day.
Per-km rates: Sedan ₹14/km one-way, ₹13/km round trip; SUV ₹20/km one-way, ₹18/km round trip; Innova Crysta ₹22/km one-way, ₹20/km round trip.
Driver bata (driver allowance):
- One-way: ₹300 for a Sedan, ₹400 for an SUV or Innova, and ₹600 for any vehicle on a trip longer than 400 km.
- Round trip: ₹400 per day.
Fuel and the driver are included.

The fare shown on our website, in the app and in your confirmation already includes all of the above.

4. Extra charges, paid at actuals

The following are not part of the fare. They are paid during or at the end of the trip, at the actual amount:

Charge	How much
Toll gates	The actual FASTag deduction at each toll plaza on the route (both directions on a round trip). Each route page shows an approximate toll so you know it in advance.
Inter-state permit	The actual government permit or entry tax for any state other than Tamil Nadu that the trip enters, as per the receipt. Route pages show the approximate amount.
Hill-station charge	₹300 per ghat crossing (once one-way, twice on a round trip) for hill destinations such as Ooty, Kodaikanal, Yercaud, Munnar and Coorg. Forest or hill entry fees at checkposts are paid at actuals.
Night allowance	₹250 if the car is driven between 10 PM and 6 AM.
Parking and entry fees	Parking, airport entry or temple entry fees at stops you choose, at actuals.
Waiting	₹100 per hour after a free waiting time of 15 minutes at pickup.
Extra distance	Any detour, extra stop or change of destination you ask for, at the per-km rate of your vehicle.

Toll and permit amounts shown on our website and in quotes are estimates. You pay only the actual amount charged at the plaza or by the government, never more.
The driver will show you the FASTag deduction, toll receipt or permit receipt for anything you are asked to pay. Ask for it any time.
No other charge may be collected. If a driver asks for anything not listed here, please call us on +91 86828 41783 before paying.

5. Payment

The fare and the extras are paid to the driver or to us by cash or UPI at the end of the trip, unless we agree an advance when confirming the booking.
A receipt for the fare and the extras is available on request.

6. Cancellation, changes and refunds

Cancellation charges and refund timelines are set out in our Cancellation & Refund Policy, which is part of these terms.
You can reschedule free of charge 6 hours or more before pickup, subject to availability.

7. Your responsibilities

Be ready at the pickup point at the booked time, with the number of passengers and luggage you told us about. A vehicle cannot carry more passengers than its seating capacity.
Smoking, alcohol, illegal items and anything that puts the driver or others at risk are not allowed in the vehicle. The driver may end the trip if passengers behave unsafely.
Damage to the vehicle caused by passengers is charged at the actual repair cost.

8. Our responsibilities

We send a clean, air-conditioned vehicle with a licensed driver, valid permits and insurance.
If the vehicle breaks down or cannot reach you, we arrange a replacement as soon as we can. If we cannot, you pay only for the distance already travelled, and any advance for the rest is refunded.
We are not responsible for delays caused by traffic, weather, road closures, accidents involving other vehicles, strikes or government action. We will keep you informed and do our best to minimise any delay.
Please check the vehicle for your belongings before leaving it. We will help to trace anything left behind but cannot be responsible for it.
For anything else that goes wrong, our liability is limited to the fare paid for that trip. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019, or our liability where the law does not allow it to be limited.

9. Prices on the website

Rates and route fares on our website may change. The fare in your booking confirmation is the one that applies to your trip.
Distances and travel times are road estimates. If you ask for a different route, extra stops or a different destination, the extra distance is charged as in section 4.

10. Complaints

If anything about your trip or your bill is not right, contact us:

Phone or WhatsApp: +91 86828 41783
Email: contact@rajadroptaxi.com
Address: 1/20 MARIAMMAN KOIVIL STREET,, NEW VENGUR, THIRKOVILUR, TAMILNADU - 605751

Grievance Officer: The Proprietor, Raja Drop Taxi, at the contact details above. We acknowledge every complaint within 48 hours and resolve it within 30 days.

11. Intellectual property

The text, images and logo on this website belong to Raja Drop Taxi and may not be copied without permission.

12. Governing law

These terms are governed by the laws of India, and disputes are subject to the courts at Chennai, Tamil Nadu. This does not affect your right to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

13. Changes to these terms

We may update these terms. The version on this page on the day you confirm a booking applies to that booking.

Thank you for choosing Raja Drop Taxi!